Maha

Call Center Representative | Data Management

United Arab Emirates

Profile summary

Reliable Call Center professional with 3 years of experience in customer inquiry resolution and data management. Managed client correspondence and internal database updates, resulting in a 15% reduction in document retrieval time through the implementation of a digital filing system. Developed standardized templates for client communication and audited records to remove duplicate entries, increasing data entry efficiency. Committed to maintaining service standards and accurate records management through effective communication and time management.

Career highlights

Customer Support: Responded to incoming customer inquiries via phone and email while coordinating with internal departments to resolve escalated service requests and maintain response time standards.

Data Management: Updated client account information in internal databases to ensure data accuracy and implemented a digital filing system that reduced document retrieval time by 15%.

Workflow Optimization: Developed standardized templates for client correspondence and audited existing files to remove duplicate entries, increasing overall data entry efficiency.

Key skills

Skills
Digital ArchivingLeadership personalityTime ManagementAbility to Handle Pressure.Speed and Efficiency.Creative Problem Solving .Effective Communication Skills .Ms. office (word-Excel- powerpoint )Customer Inquiry ResolutionService CoordinationData EntryRecords ManagementInventory DocumentationDatabase ManagementClient Correspondence SystemsInformation RetrievalCustomer Support

Professional experience

Call CenterJun 2026 - Present
Alreaya Services | Alain

Managed customer communication operations at Alreaya Services, overseeing daily inquiry resolution and service coordination. Coordinates incoming requests to ensure timely responses and maintains accurate records of client interactions within the service database.

  • Responds to incoming customer inquiries via phone and email to resolve service-related issues.
  • Updates client account information in the internal database to maintain data accuracy for the service team.
  • Coordinates with internal departments to relay customer feedback and resolve escalated service requests.
  • Monitors daily call volume to ensure adherence to established response time standards.
File writerJun 2026 - Present
LOTUS STAR GIFTS | Alain

Managed file documentation and data entry processes at Lotus Star Gifts, overseeing the organization of inventory records and client correspondence. Coordinated with internal departments to maintain accurate digital archives and ensure timely retrieval of essential business information.

  • Implemented a digital filing system for inventory records, reducing document retrieval time by 15%.
  • Developed standardized templates for client correspondence to ensure consistent communication across the department.
  • Optimized data entry workflows by auditing existing files and removing duplicate entries.

Education

General secondary school certificateJun 2016
Um kalthoom school